Return Policy

You have 30 days from the delivery date recorded by the carrier to return an unused item. Keep the original carton and any bolts, tools or accessories that came with it.

Refunds are issued within seven days of the returned parcel passing inspection. The money goes back to the payment method used on the hosted checkout page.

If an order has not shipped yet, reply to the confirmation email and we cancel it. The full amount, including any shipping charge, is refunded within seven days.

Returns are accepted for purchases made directly from this store. A ride-on bought from another seller must be returned under that seller's own policy.

The return window opens on the date the carrier marks the order delivered, not the day it was placed. A parcel that arrives late still gets a full 30 days.

Count calendar days rather than business days when watching the deadline. A request sent on day 30 is accepted if the email arrives before midnight in your time zone.

A tricycle, kids bike or water bottle must come back unused, clean and in the original packaging with every part included. Bolts, tools, training wheels and the storage basket all count as parts.

A ride-on that has been ridden outdoors will show tire or scuff marks and cannot be resold, so it is not eligible for a full refund. Test the size and brakes indoors before the first ride.

If a product arrives damaged or the wrong model is sent, email photographs and we treat it as our mistake. Do not assemble a damaged item, because that can limit the carrier claim.

Email support@modellasale.shop with the order number, the item you want to send back and a short reason for the return. Add photographs if the item is damaged.

Wait for our reply with the return address and a reference number before posting anything. A parcel sent without approval cannot be matched to your order and may be refused.

For a change of mind, you pay the return postage and the original shipping charge is not refunded. Use a tracked service so the parcel can be followed.

If the item arrived damaged, faulty or different from the listing, we cover the return postage and refund the full amount paid, including the original shipping charge.

Once the parcel reaches us and passes inspection, the refund is issued to the original payment method within seven days. You receive an email when the refund has been processed.

Banks and card providers can take a few extra business days to post the credit to your account. The refund amount is always shown in the email we send.

If you are not sure whether an item qualifies, email us before sending it back. It is faster to ask than to ship a parcel we cannot accept.